This website WWW.COUPLEANDPIE.COM is the property of COUPLE&PIE SL with VAT number B98889587 and tax address at C/ GUADALAVIAR 9 BAJO DCHA 46009, VALENCIA, acting commercially under the brand name COUPLE&PIE. Registered in the Mercantile Register of Valencia as COUPLE&PIE SOCIEDAD LIMITADA. Filing: 1/856/974 Page: 143 F.P.:21/02/2017 Prot: 2017/295/N/06/02/2017 date_ 21/02/2017 12:50 N. Entry: 1/2017/5.927,0

Contact us:

ADDRESS : Calle Guadalaviar 9, Bajo derecha. 46009. Valencia.

TELEPHONE : +34 961 136 635


The General Conditions of Contract regulate the distance selling relationship between COUPLE&PIE SL and the user or customer, in accordance with the legal stipulations, in particular, Law 7/1998, of 13 April, on General Conditions of Contract, Law 3/2014, of 27 March, which amends the revised text of the General Law for the Defence of Consumers and Users, the current and applicable regulations on the Protection of Personal Data, Law 7/1996 of 15 January on the Regulation of Retail Trade, and Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce.

COUPLE&PIE SL reserves the right to make any modifications it deems appropriate, without prior notice, to the General Conditions. Said modifications may be made, through its websites, by any means admissible by law and shall be binding for as long as they are published on the website and until they are validly modified by subsequent modifications. However, COUPLE&PIE SL reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to these General Conditions when it deems appropriate, announcing them in due time and form.

The purpose of the website is the sale of shoes and accessories.

The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.

As a user or customer, you expressly declare that you know, understand and accept the conditions of use and these general terms and conditions of contract. Likewise, you declare that you are of legal age and have the necessary legal capacity to access the COUPLE&PIE SL websites and contract through them.

To purchase our products, you can go to the corresponding section of our online shop.

Once the purchase process has been completed, the customer will receive a confirmation of the purchase by e-mail. It is essential that during the purchase process the user indicates a valid email address. If within 24 hours from the completion of the order you do not receive the confirmation, please contact COUPLE&PIE SL by telephone customer service 961136635 or by email

All the contents of the website are in Spanish and English.

We inform you that the acceptance of this method of invoicing will imply the sending of the invoice to the e-mail address provided. COUPLE&PIE SL will provide you with subsequent invoices by this method if you do not indicate otherwise.

You may in any case revoke your consent to receive the electronic invoice at any time by sending an e-mail to the e-mail address

In accordance with the provisions of current legislation on the Protection of Personal Data, we inform you that your personal data will be included in a file under the responsibility of COUPLE&PIE SL, in order to meet the commitments arising from the relationship we have with you.

We inform you that we will treat your data in accordance with the existence of your consent.

In accordance with the rights conferred by current legislation on data protection, you may exercise your rights of access, rectification, limitation of processing, deletion, portability and opposition to the processing of your personal data as well as the consent given for the processing of the same, by sending your request to the postal address C/ GUADALAVIAR 9, BAJO DCHA 46009, VALENCIA or to the e-mail address

Offer and validity

In the case of a product on offer, the offer price and the validity of the offer will always be indicated together with its essential characteristics.

In compliance with current regulations, COUPLE&PIE SL provides information on all items on sale, their characteristics and prices. However, COUPLE&PIE SL reserves the right to withdraw, replace or change the products offered through its website, by simply changing the content of the same. In this way, the products offered at any given time on the website will be governed by the General Terms and Conditions in force at any given time. Likewise, the company shall have the right to stop offering, without prior notice and at any time, access to the aforementioned products.

Essential characteristics of the products

The products offered in our online shop, incorporate a photograph and the essential characteristics of the same, this is the information obtained from the manufacturer. The colour of the product, observable in the photograph is not binding. It is identified in the characteristics.


All the products offered on the website enjoy the commercial guarantee of the supplier of the product. COUPLE&PIE SL has an after-sales service, while the guarantee is in force, the customer may execute it by contacting the COUPLE&PIE SL establishment, the after-sales service, by e-mail to or to the points established by the supplier itself. In case of doubt, you can contact the customer service telephone number 961136635 or by e-mail to


All products indicate the selling price in Euros and include Value Added Tax (VAT).

If any other tax is applicable, this will be indicated (IGIC or IPSI).

Delivery and transport costs

COUPLE&PIE SL delivers within Spain, the European Union and the United States. The estimated delivery time of delivery of the products will be applied according to:

Peninsula and Balearic Islands between 72 and 96 hours Europe between 72 and 96 hours.

United States between 72 and 96 hours, as long as orders are placed before 13:00 noon. Orders placed after this time will be dispatched the following day and the shipping period will start from that time.

There is the possibility of requesting an express delivery within 24 hours for the Iberian Peninsula which will have an added cost as reported on the website of COUPLE&PIE S.L. The cost is 5,90€. The buyer must take into account that urgent orders will take 24 hours as long as the order is placed before 13:00 noon. Orders placed after this time will be dispatched the following day and the delivery period will start to run from that time.

Unless there are circumstances arising from the personalisation of the products, or unforeseen or extraordinary circumstances occur, we will send you the order consisting of the product/s listed in each Shipping Confirmation within the period indicated on the website according to the shipping method selected and, in any case, within a maximum period of 30 days from the date of the Order Confirmation. If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option of either proceeding with the purchase by setting a new delivery date or cancelling the order with a full refund of the price paid. Please note, however, that we do not deliver to your home on Saturdays or Sundays.

Delivery costs will be applied depending on the delivery area, size, weight and measurements of the product. The customer will be able to view the shipping and transport costs before finalising the purchase.

Orders will be sent by the following courier companies:

CORREOS (Spain standard shipping), CORREOS EXPRESS (Spain 24h shipping), DHL (European Union and United States).

Methods of payment and execution of the order

The customer will be able to pay the amount of his order by choosing any of the following methods. During the purchase process you must indicate your choice:

- VISA or MASTERCARD credit card.

All operations involving the transmission of personal or bank details are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All the information you transmit to us travels encrypted through the network.

Likewise, your credit card details are entered directly on the bank's website, at the bank's POS (Point of Sale Terminal) and are not entered or registered on any COUPLE&PIE SL server.

When paying by VISA or MASTERCARD you will always be asked for the following data: the card number, the expiry date, and a Validation Code that coincides with the last three digits of the number printed in italics on the back of your VISA or MASTERCARD, thus offering more guarantees about the security of the transaction.

This payment method is only valid on the website.

If the amount of a purchase has been fraudulently or improperly charged using the number of a payment card, the cardholder may demand the immediate cancellation of the charge. In this case, the corresponding debit and credit entries will be made as soon as possible on the accounts of the supplier and the cardholder.

However, if the purchase has actually been made by the cardholder and the demand for a refund is not the result of exercising the right of withdrawal or termination and, therefore, has unduly demanded the cancellation of the corresponding charge, the cardholder shall be obliged to compensate COUPLE&PIE SL for the damages caused as a result of such cancellation.

- PayPal

PayPal allows you to send payments on the Internet securely and conveniently. The PayPal network is based on the existing financial infrastructure of bank accounts and credit cards to create a global payment solution in real time. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.

More information on PayPal.

The availability of the products offered by COUPLE&PIE SL may vary depending on customer demand. Although COUPLE&PIE SL updates its stock periodically, the product requested by the customer may be out of stock at that time. In the event of non-execution due to unavailability, COUPLE&PIE SL shall notify the customer by e-mail as soon as it becomes aware of this situation. The period of this communication shall in no case exceed a maximum period of 30 days. COUPLE&PIE SL may give the customer the dual option of: supplying the customer with no increase in price, a product of similar characteristics or of superior quality, or, except for reasons justified and demonstrable by COUPLE&PIE SL within the same period, paying the sums paid for the cancelled order. In the event that COUPLE&PIE SL does not make this payment within the aforementioned period, the purchaser may claim payment of double the sum due, without prejudice to his right to compensation.

Right of withdrawal, returns and complaints

The purchaser shall have a period of 90 calendar days to withdraw, starting from the day on which the customer receives the product, without penalty and without stating the reasons.

The exercise of the right of withdrawal must be notified by telephone to 961136635 or by email to<="" span="">.

According to the provisions of article 103 of Law 3/2014, of 27 March, which amends the revised text of the General Law for the Defence of Consumers and Users, supplies of services or goods made according to the consumer's specifications or clearly personalised, or which, due to their nature, cannot be returned or may deteriorate or expire rapidly, are exempt from withdrawal.

The return

The customer must return or deliver the product directly to COUPLE&PIE SL, at the address C/ GUADALAVIAR 9 BAJO DCHA 46009, VALENCIA, without any undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the right to withdraw from the contract is formalised. The deadline shall be deemed to have been met if the customer returns the product before the end of the period.

The costs for the first exchange or return in the Peninsula, Balearic Islands and European Union shall be borne by COUPLE&PIE SL. For the Canary Islands and the United States, the customer will be responsible for the cost of the return.

In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Therefore, in order to avoid transport problems, please make sure that the package is properly protected and sealed. Once received, we will check its condition. As soon as we check that the item/s, as well as any components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to refund the money paid.

Refund of payment

The refund of the amounts received by the customer will be made by bank transfer to an account previously requested to the buyer by e-mail at the time the intention to return is communicated.

COUPLE&PIE SL may withhold reimbursement until it has received the product, which is the reason for withdrawal.

In the event of unjustified delay on the part of COUPLE&PIE SL, with regard to the refund of the sums paid, the customer may claim double the sums paid, without prejudice to the right to be compensated for damages suffered in excess of this amount.

Return of the defective product.

In the event that the product is not in good condition and the causes attributable to it are not the result of the customer, the customer shall be entitled to return the product, informing COUPLE&PIE SL of the reason for return through any of the means provided in these conditions of contract, and at no cost to the customer. This return due to a defect or poor condition of the product shall not be considered a right of withdrawal.

COUPLE&PIE SL undertakes to assume the cost of the return and to replace the product with a new one in accordance with the conditions accepted at the time of sale.

If the customer wishes to make a complaint, the COUPLE&PIE SL establishment is located at C/ GUADALAVIAR 9, BAJO DCHA 46009, VALENCIA or by e-mail at


Likewise, COUPLE&PIE SL reserves the right to bring any civil or criminal action it deems appropriate for improper use of its website and content or for breach of these conditions.

The relationship between the user and the provider shall be governed by the regulations in force and applicable in Spanish territory. Should any dispute arise, the parties may submit their disputes to arbitration or go to ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this regard. COUPLE&PIE SL is domiciled in VALENCIA, Spain.

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