SHIPPING, EXCHANGES AND RETURNS

SHIPPING 🛫

Deliveries are prepared and leave our offices from Monday to Friday at 13h. The estimated delivery time is calculated from the departure from our offices depending on the chosen option and taking into account only working days.

 1.1 Spain

Standard delivery: This delivery is free for orders over 24€, for orders of less than 24€ it has a cost of 3,90€. It takes between 72h and 96h (working days) from the time it leaves our offices.

24h delivery: This delivery costs 5,90€ and takes a maximum of 24h (working days) from the time it leaves our offices.

 1.2 Balearic Islands

This shipment frames all the Balearic Islands.

Standard delivery: This delivery is free for orders over 24€, for orders of less than 24€ it costs 3,90€. It takes between 72h and 96h (working days) from the time it leaves our offices.

 1.3 Canary Islands, Ceuta and Melilla

Standard shipment: This shipment costs 7€ and takes a maximum of 72h (working days) from the time it leaves our offices. For this option it will be necessary to provide the National Identity Document with which the invoice can be issued.

 2. Europe

Standard shipment: This shipment has a cost of 9,90€ and takes between 72h and 96h (working days) from the time it leaves our offices. For this option it will be necessary to provide the National Identity Document with which the invoice can be issued.

RETURNS AND EXCHANGES 🔄

 1. Peninsula and Balearic Islands

Includes all the autonomous communities located in the Iberian Peninsula and the Balearic Islands.

Exchanges or returns are free* in this area within 90 days of receipt of the order.

Exchanges

Exchanges can be made for any reason and can be for any size, colour or model. If there is a difference in price between the model purchased and the one ordered, the difference will be paid or refunded before the exchange is made.

*If a second exchange is necessary, this will have a cost of 8€.

Returns

Returns can be made for any reason as long as the product is in the same condition as it was received. The refund will be made within a maximum period of 7 days from receipt of the order in our offices.

*If an exchange had been made prior to the request for return of the product, the refund would have a cost of 4 €.

* Products such as socks are exempt from return if the customer has tried on the garment. In addition, as an exceptional measure for safety and hygiene reasons, this section is highlighted during the period of the COVID 19 pandemic.

 2. Canary Islands, Ceuta and Melilla

Includes the Canary Islands, Ceuta and Melilla. The deadline for exchange or return is 90 days from receipt of order.

Exchanges

The change has a cost of 7€ and must be paid before proceeding with it. If an additional exchange is necessary, the conditions are the same. Exchanges can be made for any reason and can be for any size, colour or model. If there is a difference in price between the model purchased and the one requested, the difference will be paid or refunded before the exchange is made.

Returns

The return has to be made by the customer with the agency of his choice, assuming the cost. Returns can be made for any reason as long as the product is in the same condition as it was received. The refund will be made within a maximum period of 7 days from receipt of the order in our offices.


 3. European Union

Includes all countries belonging to the European Union.

Exchanges or returns are free* in this area within 90 days of receipt of the order.

Exchanges

Exchanges can be made for any reason and can be for any size, colour or model. If there is a difference in price between the model purchased and the one ordered, the difference will be paid or refunded before the exchange is made.

*If a second exchange is necessary, this will have a cost of 15€.

Returns

Returns can be made for any reason as long as the product is in the same condition as it was received. The refund will be made within a maximum period of 7 days from receipt of the order in our offices.

*If an exchange had been made prior to the request for return of the product, the refund would have a cost of 8 €.

* Products such as socks are exempt from return if the customer has tried on the garment. In addition, as an exceptional measure for safety and hygiene reasons, this section is highlighted during the period of the COVID 19 pandemic.

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